Privacy Statement

Credit unions of Canada have a long history of respecting the rights of their member/owners. As co-operative financial institutions, credit unions are committed to the development of policies, procedures and service offerings that maintain these rights.

While this means the extension of more efficient and flexible members services, we are doing even more to protect your privacy and your right to control the collection, use and disclosure of your personal information.

You are entitled to review the Code at any time, access your personal information, or contact the Privacy Officer about a privacy issue or concern. Through these actions, what has been our accepted practice becomes our documented commitment to you, the member.

Your Personal Information

We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history, as well as the relationship of others linked to you in account services.

We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the references you provide us.

We Only Collect What We Absolutely Need

• To understand your needs and to develop, offer and manage products and services that meet those needs;
• To determine the suitability and your eligibility for member products and services;
• To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies;
• To detect and prevent fraud, and to help safeguard the financial interests of the credit union and its members;
• To meet legal and regulatory requirements.

Summary of the 10 Principles of the Credit Union Code for the Protection of Personal Information.
    If you would like to receive a complete copy of the Code, please contact us.

Accountability
We have designated a Privacy Officer who is accountable for our compliance with the principles of the Code.

Identifying Purposes
Before or at the time we ask you for personal information, we will identify the purposes for which it will be used or disclosed.

Consent
We require your knowledge and consent for the collection, use, or disclosure of personal information.

Limiting Collection
The collection of personal information is limited to only the purposes we've identified to you.

Limiting Use, Disclosure, and Retention
We will only use or disclose your personal information with your consent (or as required by law). We will only retain your information as long as necessary to fulfill identified purposes.

Accuracy
We will keep your information accurate, complete, and up-to-date.

Safeguards
We will protect your personal information with appropriate security safeguards.

Openness
We will make specific, understandable information readily available to you about our personal information policies and practices.

Individual Access
When you request it, we will give you access to the existence, use and disclosure of your information. You are entitled to question its accuracy and completeness, and its uses.

Challenging Compliance
You are entitled to question our Privacy Officer about our compliance with any of these principles.

We Need Your Consent. Here Is How You Can Provide It

You can provide us with your consent in a variety of ways (depending upon the sensitivity of the information) - in writing, electronically, or verbally in some instances. Preferably, we will obtain your consent in writing when you become a credit union member or when you apply for a new credit union service offering.

If, for whatever reason, you do not provide us with your written consent or limit or withdraw your consent, we will assume that we have your implied consent for the continuing use of your personal information for purposes described above on this page, including disclosure to the Co-operative Financial Group Companies.

You can limit or withdraw your consent at any time, subject to legal or contractual obligations. For example, we are required by law to provide a record of your interest earning information to the Canada Revenue Agency.

Have any questions? Ask our Privacy Officer (contact us)

The credit union Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal information.

The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other credit union staff receive appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles personal information access requests under the Code.

Ultimate responsibility for our compliance with the Code, rests, however, with the credit union Board of Directors.